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8TH ANNUAL INSURANCE CLAIMS MANAGEMENT CONFERENCE

8th Annual

INSURANCE CLAIMS MANAGEMENT CONFERENCE

24-25 January 2019

Lisbon, Portugal

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Summary

In addition to the competitive environment in which insurance companies operate, these businesses are challenged by more stringent compliance with government regulations and increasing expectations on the part of consumers. Efficient claims management is vital to the success of both large and small companies working within the insurance industry. Major components of the claims handling process include developing strategies to cut costs and reduce fraud while keeping customers satisfied. This can be done by implementing innovative tools and strategies, increasing transparency of the processes and speeding up the claims settlement process.

Day 1

  • Embracing the digital change – moving from a traditional business culture to a digital
  • Automation of claims
  • Maintaining profit and cutting cost of claim
  • Leveraging latest technologies (AI, Predictive Analytics, Behavioral Science) to combat new and evolving techniques and methods used to commit fraudulent actions
  • Handling claims effectively in the fast-changing world of cyber risk
  • New approaches to meet the dynamic needs and changing behaviors of a millennial generation
  • Enhancing claims professionals in a future that is driven by technology
  • Panel Discussion: Vendor management – managing network/experts
  • Improving insurance claim throughput and quality, by applying lean process principles: A case study. (Lean in practice – examples of well-handled procedures)

Day 2

  • Creating effective partnerships to drive innovation – the role of AI in claims management
  • Virtual reality – solution to enhances the claim experience and customer satisfaction
  • Emergence of sharing economy – evaluating claims through the lenses of both commercial and personal lines
  • Predictive modelling and text mining analytics as a tool for effective indication of probable claim action
  • Use of blockchain in claims management
  • Autonomous vehicles impact on motor claims
  • Improving existing business – shift to UBI influences driver behavior and smoothens the process of claims handling
  • CAT modelling: Use and evolution – a case for global, connected and predictive risk models
  • Interactive workshop: CAT events, Business Interruption (BI) and Contingent Business Interruption (CBI): innovative tools for speedy claim settlement
  • Panel Discussion: Examples of innovative ways of doing old operations, incorporating the technology

Video

Speakers

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Joe Pendle

Managing Director
Verisk Analytics Limited, UK

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Nikolai Kröger

Senior Partner & Managing Director
Jurasolutions Ra Gmbh, Germany

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Tom Johansmeyer

ARM, AVP, Co-Head, PCS
Verisk Insurance Solutions, USA

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Nick Barber

Head Of Property & Energy Claims – Europe
AIG, UK

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Evans Vlachos

Partner
Sedgwick International, UK

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Christian Boito

Senior Manager
Sedgwick International, UK

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Andrey Zhukov

Anti-Fraud Consultant, Insurance Market Department
The Central Bank of the Russian Federation, Russia

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Adam Smolkowski

CEO
ASPARTUS

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Bolesław Pilecki

Board Member
ASPARTUS

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Francie Peters

Company Director
De Bureaus, The Netherlands

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Paola Scarabotto

Head of Business Intelligence and Product Engineering
Groupama Assicurazioni S.p.A.

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Alessandra Girardo

CEO
Kubris, Kirey Group, Italy

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Andrew Bennett

Chief Executive
Coverbox Insure Limited, UK

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Sam Amar

Sales Director
omni:us

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Bjorn Vuylsteker

Co-Founder & CTO
WeGroup, Belgium

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Cees Werff

President & CEO
Claims Corporation Network B.V., The Netherlands

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Joe Louwagie

Head of Strategy
Verisk Claims

Sponsors/Partners

Testimonials

“Excellent and innovative presentations. Intriguing topics and good concepts. I will be taking a lot of new ideas away with me”
— Head of Claims Handling – General Insurance, IC Euroins Plc., Bulgaria

“Very enjoyable event providing general understanding of claims management, specially introducing innovations to insurance companies”
— Operation and Technical, AON Benfield, Czech Republic

“It was a very good experience, a moment to share ideas and identify a few to be implemented in our business”
— Director, Fidelidade, Portugal

“It was really satisfying to discover the future of claims handling and the insurance businesses as a whole”
— Associate in off-site supervision department, Insurance Supervision Agency, Republic of Macedonia

Where and When?

Lisbon, Portugal

24 – 25 January 2019

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8TH ANNUAL INSURANCE CLAIMS MANAGEMENT CONFERENCE

24-25 January 2019
Lisbon, Portugal

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Travel Insurance

When you travel to a conference it’s important that you’re protected from the unexpected, that is why we are pleased to introduce you to Voyager Insurance as our appointed travel insurance partner for Uni Global delegates.

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We are pleased to introduce them to you and you can get a quote for single trips or multi-trips from them by clicking here.